Heroes and Numpties Service Awards

Great or bad service? Tell us all!

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Friday, 30 March 2018

at March 30, 2018

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hugh?

ca-ching

back in the good old days!

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rh1

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"A thrilled customer is the most potent marketing asset your organization can leverage' - John Jantsch

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The way it should be!I like this idea of customer service

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BAD

What is bad customer service? Bad customer service is when a customer feels their expectations were not met. According to our Trends Report, the top indicators of poor customer service include long wait times, an automated system that makes it hard to reach a human agent, and having to repeat information multiple times. People have expectations for how a company will serve them. If your customer support is not up to par, it can spell bad news for your brand. When customers have a negative service experience, they’re often quick to voice their complaints on social media. The message is clear: You can’t afford to ignore these annoyances in today’s digitally connected world.

Good customer service

Good customer service encompasses the seven qualities that I've mentioned in this post. Customers expect service these days to be things like friendly, empathetic, fair, and respectful of their time. For service to transcend good and become great, organizations need to exceed customer expectations.

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Friday, 30 March 2018

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