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Thursday 25 June 2015

This Weeks Excellent Customer Service awards go to - Ackermans in Bayside mall and Cell C customer service

I bought a Nokia Luminia for R999 at Ackerman's in Bayside, this Monday and got a super cool phone, 200MB Cell Data time and Microphone Headphones.  The service there was good yet again (I bought my other cellphone (mobile phone) in Ackermans two years ago. A Nokia ?) The staff there are well trained and super friendly.

I had to call the Cell C customer care to get my other Sim ricaed and port my old cellphone number to my new one.  Usual Call centre long wait to begin with the phone message service asking for loads of info but not giving me a person to talk to and sort out my problem.  So here's a tip if you cannot get a person on one of those automatic customer service lines - our computer lecturer told us this one years ago- confuse the computer by entering too many numbers and you will get to talk to someone straight away - it worked!  He was super helpful and within two hours my old phone's # was transferred to my new mobile phone!

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