TELKOM:
COMPLAINT: Hi, I took out an order on the 19th of June for a wireless LTE 3 in 1 service for my sisters business. That following Monday Courier It delivered the handset but without a sim card. I went into the store to get a sim card as per sales persons request. This sim card seemed then to only work as a land line with no internet connection. After speaking to numerous and I mean ALOT of consultants and being transferred from one department to the next. Only to finally find out that they have reissued a sim card and will be delivered by Courier It. Dealing with Courier It was an absolute nightmare. Telkom gave them the wrong address for delivery and to change this was a story of its own. Telkom mixed up the area name, with complex name and numbers. In any event we finally received this new sim card and have been trying to activate it since last week Wednesday. I keep on getting transferred to different departments and all of them is giving me different stories. Some of the agents can barely speak English. Can someone who actually knows what their doing please activate all services on our account???????? Unfortunately we are bound by contract now so cant cancel without any penalties. I will send details on PM. Absolutely poor service. 3 Weeks and still no service. Telkom
COMPLAINT: Hi, I took out an order on the 19th of June for a wireless LTE 3 in 1 service for my sisters business. That following Monday Courier It delivered the handset but without a sim card. I went into the store to get a sim card as per sales persons request. This sim card seemed then to only work as a land line with no internet connection. After speaking to numerous and I mean ALOT of consultants and being transferred from one department to the next. Only to finally find out that they have reissued a sim card and will be delivered by Courier It. Dealing with Courier It was an absolute nightmare. Telkom gave them the wrong address for delivery and to change this was a story of its own. Telkom mixed up the area name, with complex name and numbers. In any event we finally received this new sim card and have been trying to activate it since last week Wednesday. I keep on getting transferred to different departments and all of them is giving me different stories. Some of the agents can barely speak English. Can someone who actually knows what their doing please activate all services on our account???????? Unfortunately we are bound by contract now so cant cancel without any penalties. I will send details on PM. Absolutely poor service. 3 Weeks and still no service. Telkom
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