Heroes and Numpties Service Awards: December 2018

Great or bad service? Tell us all!

100%

Thursday, 27 December 2018

2019

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Sunday, 9 December 2018

Kevin Pearson is with David Rowe. Yesterday at 12:37 PM · Our second Booking.com review, another perfect score of 10

Image may contain: text that says 'Country/region Booking Number South Africa 1938931112 View booking details Guest Comments The host was so kind as to wait for us to collect the keys after 23:00 as our flight was the last flight out and on top of that it was delayed. We really appreciated him going the extra mile. The place was really amazing from the interior design to the view and sound of the ocean. We loved waking up there it was pure Perfection!! I would definitely recommend this place!'

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Friday, 7 December 2018

Kaspersky and it's customer service is excellent.

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BAD

What is bad customer service? Bad customer service is when a customer feels their expectations were not met. According to our Trends Report, the top indicators of poor customer service include long wait times, an automated system that makes it hard to reach a human agent, and having to repeat information multiple times. People have expectations for how a company will serve them. If your customer support is not up to par, it can spell bad news for your brand. When customers have a negative service experience, they’re often quick to voice their complaints on social media. The message is clear: You can’t afford to ignore these annoyances in today’s digitally connected world.

Good customer service

Good customer service encompasses the seven qualities that I've mentioned in this post. Customers expect service these days to be things like friendly, empathetic, fair, and respectful of their time. For service to transcend good and become great, organizations need to exceed customer expectations.

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