Good day Dave
Thank you for providing the positive and negative aspects of your stay at our resort. We will always provide feedback to our guests as it is very important to keep a good personal relationship. We want to know which aspects you enjoy, which areas improvements are needed and suggestions for more facilities that would improve your stay.
I would firstly just like to explain the scaffolding situation again. It was put up to fix a few tiles on the roof, it was not there to be an inconvenience to our guests and as all maintenance work it was declared to be a safe environment by the Health and Safety Committee as was indicated on the scaffolding itself. We understood your point of view and accommodated your query by changing your booking to a bigger apartment away from the work.
As the resort consists of 361 units and we are extremely busy at all times you can imagine how time consuming it is to get all the units ready in time. Our arrival and departure times are also in conjunction with other resorts of a similar size. Our guests are welcome to use the facilities before the official check in time or an earlier arrival can be arranged a day prior if possible.
The Cascades apartments you occupied is the 3 star rated option. If this is not to your liking we also have upgraded refurbished units. All the different types of accommodation are specified on our website for future reference,www.clubmykonos.co.za. Earlier this year we started with a refurbishment schedule in the Cascades as well, we will be redoing all these units to a more modern and new age standard.
Our sincere apologies that your unit door was not closed after cleaning commenced, also that you found the service just to be okay. Unit doors have to be closed afterwards, I am sorry that the staff refrained from doing so. I will definitely follow up with the responsible staff members to avoid a similar occurrence.
We are also currently busy with a television reticulation process throughout the resort, this will ensure that the signal will be perfect.
No need to be worried about the legendary Chester, he is probably the most well looked after donkey and have frequent check-ups by his own personal vet. Chester becomes quite upset if his handler Edward does not take him out to do rides, it is very comical to see the show he puts up.
Your thorough description of all the aspects that attracted you makes for a great read. I will definitely pay your compliments to our staff as well, thank you for pointing out the great service received.
Improvements can definitely be made in certain areas and we are most definitely up for the challenge. I assure you that our guests’ happiness is very important to the management of this resort and we will continue to strive for perfection.
Thank you for choosing our resort as your holiday destination, we sincerely appreciate your visit. You are more than welcome to contact us for assistance on 022 707 7000.
Thank you for providing the positive and negative aspects of your stay at our resort. We will always provide feedback to our guests as it is very important to keep a good personal relationship. We want to know which aspects you enjoy, which areas improvements are needed and suggestions for more facilities that would improve your stay.
I would firstly just like to explain the scaffolding situation again. It was put up to fix a few tiles on the roof, it was not there to be an inconvenience to our guests and as all maintenance work it was declared to be a safe environment by the Health and Safety Committee as was indicated on the scaffolding itself. We understood your point of view and accommodated your query by changing your booking to a bigger apartment away from the work.
As the resort consists of 361 units and we are extremely busy at all times you can imagine how time consuming it is to get all the units ready in time. Our arrival and departure times are also in conjunction with other resorts of a similar size. Our guests are welcome to use the facilities before the official check in time or an earlier arrival can be arranged a day prior if possible.
The Cascades apartments you occupied is the 3 star rated option. If this is not to your liking we also have upgraded refurbished units. All the different types of accommodation are specified on our website for future reference,www.clubmykonos.co.za. Earlier this year we started with a refurbishment schedule in the Cascades as well, we will be redoing all these units to a more modern and new age standard.
Our sincere apologies that your unit door was not closed after cleaning commenced, also that you found the service just to be okay. Unit doors have to be closed afterwards, I am sorry that the staff refrained from doing so. I will definitely follow up with the responsible staff members to avoid a similar occurrence.
We are also currently busy with a television reticulation process throughout the resort, this will ensure that the signal will be perfect.
No need to be worried about the legendary Chester, he is probably the most well looked after donkey and have frequent check-ups by his own personal vet. Chester becomes quite upset if his handler Edward does not take him out to do rides, it is very comical to see the show he puts up.
Your thorough description of all the aspects that attracted you makes for a great read. I will definitely pay your compliments to our staff as well, thank you for pointing out the great service received.
Improvements can definitely be made in certain areas and we are most definitely up for the challenge. I assure you that our guests’ happiness is very important to the management of this resort and we will continue to strive for perfection.
Thank you for choosing our resort as your holiday destination, we sincerely appreciate your visit. You are more than welcome to contact us for assistance on 022 707 7000.
Bugs And Sparks Complaint
SUPPLIER
