Weeks winner of good and bad service

On Monday, after an appointment at the Blouberg Hospital - my mom's final appointment with the surgeon who fixed her foot after her horrific fall on 20 August, we went to Bayside to buy me a new Nokia 309 Cellphone (mobile), why?  Mom promised me one for taking such good care of her from when she returned home from hospital on the 23 August.  We went to Game first who were out of stock of them despite their big print ad advertising them!  Ackermans had the phone for R300 cheaper than Game's advertised price for this phone.  They took ages there, brought out the wrong phone firstly, even though we asked for a Nokia 309 and they could not RICA (all cellphones (mobile phones) in South Africa must be registered in case you are going to do criminal acts on your phone!  - Like making phone calls?!?  I could see my mom was in pain the whole time during the purchase but nobody offered her a seat.  We were told by the staff to go to the shop next door to RICA the phone as their internet connection on their till points was not working - which apparently happens often there! Reminds me of a phrase Frank Simmonds used to say, "just get it right!"  Anyway good service Award for the cheaper phone price and semi-polite staff members but a bad service award too for having a f@cked up IT department?

Winner of this weeks good service award

 

I had lunch here today, a beef burger, chips and café late, while my mom was having her hair cut (first time in 3 months since she had her bad fall on 20 August).  The place serves good food but the atmosphere is bad, no music and the husband and wife who own it are not the most friendly hosts in the world!  A bit stand offish which projects itself as rudeness!  Maybe they are just reserved people.  I did ask the owner for a business card to promote her dining establishment on my blog, because despite the lack of  music I like the place, it has a nice European feel.

6/10 from me!



Online shopping

I have never done so much shopping on the net before, however ever since my mom's bad fall on 20 August, we have bought groceries 4 times - once from Woolworths and 3 times from Pick 'n Pay, who are delivering more groceries to me tomorrow morning.  Pick 'n Pay offer the best service out of the two food stores, apart from the 3 or 4 grocery substitutes.  Woolies even delivered us Mr. Duncan's chips and peas  (which they never came to collect even though we phoned them to tell them this!), the delivery was 3 hours later than the time we booked too.  Pick 'n Pay charge R50 - R80 per time they deliver shopping to you whereas woolies online shopping service offers free delivery.

So Pnp best in my opinion!

"bad" service this week

P'n P for delivering 100g of Douw Egberts Coffee when we ordered and paid for a 200g jar online.  Otherwise an excellent service .

Weeks Great Service - Netcare 082911 - who transported my mom to hospital this morning

Professional Caring Paramedics arrived within 5 minutes of my call to them this morning.  Thanks for a great service.

good service

I know where this restaurant "named" is but I know nothing my dear (my phrase for when I know something but aren't telling!)

Super

I had a super mid-mornig Breafast here today of French toast and a very good cuppucino.

kulula.com

Lance Weyer

3 hours ago near East London, Eastern Cape

Kulula is insane... R684 to chance a flight I only paid R1183 for in the first place!#DaylightRobbery — feeling annoyed.

Like on FB

Shopped here when I was in Hong Kong in 1990, age 9.  Gr8 place!

I was asked to like them on FB so I did - that is why they win today's good service award?!?

VOVO telo at the V&A Waterfront where I had a great lunch today

THE WINNERS OF THIS WEEKS GREAT SERVICE AWARD

Panarotti's Bayside winner of this week's great service award!

Excellent food, great coffee, wonderful service!

store wars - a letter from a shopper

Cattle Baron here is always terrible dining experience!

I have  been to this cattle Baron 3 or 4 times before.  The staff there are useless and the food is awful, but always a free meal for me as usually a "work" sponsored meal!

kulula.com

this is from a letter to the editor in the Cape Argus.
I love your airline and have never had any problems personally, when I have flown kulula.com but this is awful service and your crew on this flight need a good talking to?  All low cost carriers have min time on the ground to keep revenue up but making sure you have enough air sick bags is kind of important?

Please sort this problem out Erik as it is impossible to get onto your customer care website too (I tried to post this item to you but it is not possible! -why do I care as this incident did not happen to me?  Because you are a super low cost airline in my opinion but is all in the detail?

Emirate

Weeks service winner Pick 'n pay West Coast Village

Excellent in all aspects!

no need?

efficent

dstv

1. Peter

   Posted June 11, 2012 at 5:27 PM

   You guy’s at Multichoice should change your name to No-choice. It will be a lot more appropriate. Have you even tried to sit down for a while, and contemplate how many billions in revenue the company is loosing annually through sheer stubbornness, and i suppose arrogance, because of a lack of competition. I’ll bet my last TenCent on the the company trebling their revenue if you give us all a choice. Then again, with billions invested in one sport sponsorship, with no return but a big thank u from Safa officials with fat bank accounts, you have to recoup the money from the old tried and cheated.
2. Reply

   evette

   Posted June 11, 2012 at 8:47 PM

   why can’t dstv not have a price per chanel??? I am sure that I am not the first person to have such a request

opinion

Grant Niel Sanderson

21 minutes ago via BlackBerry Smartphones App

Standard bank has the most fucked up staff , and banking

Bad?

People never remember the million times you help them, only the one time you don’t.

rule to follow - not

Renier Jonker

Customer Care Lesson 101: When it comes to customer care the people must not try to bend over backwards to deliver a service. Rather use the energy to deliver good customer care the first time around.

A big thank you to ABSA Melkbostrand

A huge Thank you to the Lady who works in the ABSA Bank who noticed I had left my ATM card there!

I have never lost anything like that before, but there is always a first time for everything?

The best?

This week's Hero of Service Award goes to de Malle Menu

I had coffee here yesterday afternoon.  We were looking for afternoon tea. The food service had ended though.  We had 3 filter coffees, which were R10 each, where do you get such a great price on filter coffee apart from here?  I really liked the decor, furniture and layout of their dinning room.  Maybe cakes could be added to your menu?

Ulima Loyalty program

Our great service provider award of this week goes to Ultima for their easy loyaty programme - buy 10 of their health products, collect the barcodes off your boxes place them on the loyalty form and they send you a selected product for free!  A realy easy programme for rewards?