Firstly I do not even and have never in my life been a Nedbank Customer but their service is shocking!
My mom does bank with Nedbank.
I had the very unfortunate experience of how much Nedbank does not gives a fc!k about their customers/people waiting in their branches when she want to Tableview Mall branch on Monday.
3 staff on the banking counters and abut 150 customers waiting to see the tellers who all have super I don't give a FCK personalties.
While we were waiting so long - we decided to go to the book shop in the mean time and on our return half an hour later there was still an hours wait in the bank.
Being slightly disabled I needed to sit on a chair outside their Foreign exchange office, which is permanently not working. A customer came in and said the Nedbank customer support thingy had told here to go to that Branch to collect her Forex. The receptionist very rudely told her they do not do foreign there but she could print out the forms for her and she could go to the Bayside branch.
I was in there (Nedbank Bayside Branch) yesterday and it's the same fiasco there!
I know we spent an hour there on Wednesday for my mom's forex.
so glad I bank with Tyme bank and ABSA never any any que in Tyme bank as the cashiers on all the till points are your "bank cashiers". ABSA great too I know some of the staff from from Melkbos branch who work in Table Bay branch now. All ABSA staff polite and willing to help.
So folks vote where to put your money!
Both Nedbanks had crpy managers who wanted to know why I was just sitting in their branches. So Nedbank tell your staff to get people skills or I guess your Bank won't have too many customers soon!
I got my cash passport from ABSA tableview branch yesterday - no que at all - the whole process took about 15 minutes!
So bank better folks!?!
