Excellent hair dressers I was there last week - my appointment was with LIZ

a recent complaint I received - oh no not good!

I am writing this to explain the horrible experience that I faced because of your staff at Indira Gandhi international airport India. I planned to travel India via KLM Royal Dutch KL871 flight on May 27 with ticket no ** and reservation code ** with my two kids from Toronto Pearson YYZ. At the Toronto airport, staff inquired me if I wanted to take my hand baggage with me to the cabin or wanted to check it in with the other 23 kg bags. I agreed to check in my hand baggage with the big suitcases so I did not need to worry about carrying them with me.

Now all of my baggage were according to the standard measurements as explained on your site. I had no problem in check in from Toronto to India. Problem started when I was returning back to Canada on June 27, 2016 from Delhi. We took the same flight KLM ROYAL DUTCH AIR LINES KL872 and I had the same luggage with me as I had when I took off from Canada to India.

When I went to check in at Indira Gandhi airport, I found that the staff was very rude and non-cooperative with the passengers. They said that I could not carry these hand baggage in cabin as these were oversized. I told them that these bags were under measurement (25 pounds and 43 inches) and they could measure it with the measurement tape. She said they had no time to measure it. This is weird for the same flight taking off at different airports and following different policies.

The staff member also said, "Policies are different at different stations for the same flight." We were shocked to hear that. She said not to argue with her and if I have to travel then l have to pay $180 for two bags to be checked in. I told her that I was not carrying that much money at the moment. And she replied back and said, "Either pay or miss the flight." I felt being harassed by the staff. I was traveling alone with my kids and had no contact with the family at that time as I did not have any cellphones on me. I was scared and was feeling helpless. I did not want to miss the flight and did not want to spend $180 which I didn't have anyways at that time.

After a while, one passenger who was also traveling in the same flight with us guided me and said that I should wrap two handbags into one baggage and pay for one bag instead for two. He said that I have to pay anyways so why not pay less? I asked the staff person and she said yes. Thus, I end up paying Rs.350 to wrap my luggage and another 4760 rupees ($90) with receipt no **, dated June 27.2016 to get my baggage checked in. I also checked online and found that the fees for extra baggage is $75 CAD not $90. That means she could have checked in my handbags but she forced me to pay or miss the flight.

Also, I want to draw your attention on another incident. At the same time when the same staff member was harassing me, she was doing the same thing with one other family. She forced them to pay extra money for hand baggage. She was telling them that their handbag and laptop bags all in together should weigh 12 kg. As I know laptop bags are never counted in as baggage to pay. She also instructed other staff member to not give boarding passes to that family until they pay that extra money. I witnessed that the other family was even ready to take their tickets back and miss the flight because of the behaviour of that particular staff member. They were even ready to have hand to hand fight with that staff member. Their kids were so afraid to see all that. In the end, that family also ended up paying extra money.

Unfortunately, I forgot to get the name of that staff member. Time was passing by and we had to get in the plane on time by passing through immigration and security line in one hour. However, your record can tell you the name of the staff person that was working that day. This incident has led me to never choose KLM airlines for future destinations and would recommend my friends and family to not take it because of their rude behaviour and non-cooperativeness. This is one complete issue of harassment. I would appreciate if you can look into this matter and take strict actions against that particular staff member.

Complaint of St. Elmo's pizza by Warren Mann

So I order a Regina pizza with extra cooked tomatoes and this is what comes out!!! Take into account you they charged me for the price of a bag of tomatoes for the extra. Raw and approximately a quarter tomato! That's what St Elmo's thinks is acceptable.

The Dam Huis Melkbostrand wins this weeks hero award for great service.

I had an excellent lunch her this afternoon.  Great food and excellent service.
10/10

The Dam Huis Melkbostrand wins this weeks hero award for great service.

I had an excellent lunch her this afternoon.  Great food and excellent service.
10/10