Disgusting Customer Service at Ferryman's yeasterday

Yesterday my mom, Marti and I sat here for over half an hour with nobody bringing menus to our table or even acknowledging we were at your  dining Establishment.  So we moved on to San Marco where we were served in under 20 minutes despite the Christmas crowds.  Thank You for excellent service once again San Marco.

Mykonos Langebaan

8:11 AM

 

 

Good day Dave

Thank you for providing the positive and negative aspects of your stay at our resort. We will always provide feedback to our guests as it is very important to keep a good personal relationship. We want to know which aspects you enjoy, which areas improvements are needed and suggestions for more facilities that would improve your stay.

I would firstly just like to explain the scaffolding situation again. It was put up to fix a few tiles on the roof, it was not there to be an inconvenience to our guests and as all maintenance work it was declared to be a safe environment by the Health and Safety Committee as was indicated on the scaffolding itself. We understood your point of view and accommodated your query by changing your booking to a bigger apartment away from the work.

As the resort consists of 361 units and we are extremely busy at all times you can imagine how time consuming it is to get all the units ready in time. Our arrival and departure times are also in conjunction with other resorts of a similar size. Our guests are welcome to use the facilities before the official check in time or an earlier arrival can be arranged a day prior if possible.

The Cascades apartments you occupied is the 3 star rated option. If this is not to your liking we also have upgraded refurbished units. All the different types of accommodation are specified on our website for future reference,www.clubmykonos.co.za. Earlier this year we started with a refurbishment schedule in the Cascades as well, we will be redoing all these units to a more modern and new age standard.

Our sincere apologies that your unit door was not closed after cleaning commenced, also that you found the service just to be okay. Unit doors have to be closed afterwards, I am sorry that the staff refrained from doing so. I will definitely follow up with the responsible staff members to avoid a similar occurrence.

We are also currently busy with a television reticulation process throughout the resort, this will ensure that the signal will be perfect.

No need to be worried about the legendary Chester, he is probably the most well looked after donkey and have frequent check-ups by his own personal vet. Chester becomes quite upset if his handler Edward does not take him out to do rides, it is very comical to see the show he puts up.

Your thorough description of all the aspects that attracted you makes for a great read. I will definitely pay your compliments to our staff as well, thank you for pointing out the great service received.

Improvements can definitely be made in certain areas and we are most definitely up for the challenge. I assure you that our guests’ happiness is very important to the management of this resort and we will continue to strive for perfection.

Thank you for choosing our resort as your holiday destination, we sincerely appreciate your visit. You are more than welcome to contact us for assistance on 022 707 7000.


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Club Mykonos

Recently I stayed at Club Mykonos in Langebaan "your piece of Greece on the West Coast" is their marketing slogan.  We booked it before our house sold so that we would have somewhere to go to on 1 December, the day our house got transferred to the current owners.  We booked two weeks (1-15 December 2015).  Our booking was made via booking.com  This resort has had really bad guest reviews before so I decided being an affiliate on a travel site and having two consumer/establishment rating blogs, heroawards.blogspot.com and heroawards1.blogspot.com, I would give my honest opinion on this resort.

Check-in - This was a quick and easy process but cannot be done until 4pm - why?

Rooms - We were firstly allocated a room on an active building site.  It had scaffolding and building rubble everywhere - I even had to move a plank of wood so that our porter could get his trolley, with our stuff in it, through the ruble!  This despite us asking for a quite room with easy access (I do have a slight disability! visit alifenotlikeyours.blogspot.com).  We never went into that room because once the porter had managed to jiggle the key in the Kaliva's lock (on the fifth jiggling of the key the door opened!),  my mom and I were so unhappy about the room we were allocated so we took our stuff back to our car and went back to reception.  The two young male receptionists were both very pleasant and offered to find us a new room as soon as possible. (my mom did however threaten to sleep in the lobby with me during our stay if this could not be sorted - seeing as how they had already taken payment of the R11000 plus we paid to stay there! and apparently the money was not refundable!  - I think that policy needs changing - SA consumer Rights would agree!  - If it wasn't your fault, it shouldn't be your problem!  

When we finally got into our Kaliva it was clean but very outdated furniture and very hard beds.

Cleanliness of the Kalivas is ok (and I say only ok because we were in our Kaliva one day during the cleaning process. (A squirt or two of detergent into the basis, collecting old towels, put all the dishes in the sink at once and clean them. Sweep the floor and that was it!)

The general areas near the Kalivas is a bit scruffy with rubbish (cans, chip packets and Cigarette butts are everywhere) – sis!

The staff here are all very friendly and greet you when you go past them.

The Cleaning staff did however not shut Kaliva doors behind them when cleaning the Kalivas.

This is super important regarding security – hotel cleaners MUST ALWAYS close a room door behind them when cleaning a room not only so that no Joe Soap can walk into your room and help himself to your possessions but also for the cleaners safety. Hotel cleaners in the world have been assaulted by thieves before when somebody of disrepute has gone into a room in a hotel to take stuff.  This was not done I walked into my Kaliva a few times and the cleaner just assumed it was me staying there? 

Conference Centre – I only went there to use the loo.  It is super clean in the Conference facility and the receptionist told me you can have 4 smaller or one big conference room. Good to know for my next conference!?!  One day maybe I will hold a conference there? 

Pools – There is a lovely big outdoor swimming pool and a few small ones near the Kalivas.

TV Reception - This was very poor on most stations.

Feral Cats - being a felinofile (a cat lover) I love cats, and this may sound odd but all these kitties running around is lovely!!

Chester the Donkey - he is a legend but is apparently being retired at the end of this.  His handler, William, who is also being retired with chester (he is about 80 too?!), told us in Human years Chester is about 80. My goodness.  An old age to be giving children rides.

Views - there are some amazing views at this resort, be it at the poolside overlooking the ocean or at the Marina or just the resort itself - you could almost imagine you were in Greece.

Overall - "It is what it is!" It needs a lot of improvements done - but done the correct way - i.e. do not allocate guests who have paid to stay at your resort, rooms on active building sites!  I have a hotel and catering Management Diploma and I did study via correspondence, but my notes did say when you do heavy maintenance in a hotel/resort you must block off the section being maintained and not have guests on either side of the room being maintained - the renovations on the Kaliva next to ours started at 6 am and ended at about 6pm?

My rating of this piece of Greece 6/10 - a low score but some good/ some bad "just get it right!" so that people get the value you claim to offer.

I await a reply from you Club Mykonos, if you do not reply I guess it shows that once you got the money you do not care?!?  Anyway if you do reply, your reply will be posted on my blog!

REVIEWED BY DAVE!