Weeks winner of good and bad service

On Monday, after an appointment at the Blouberg Hospital - my mom's final appointment with the surgeon who fixed her foot after her horrific fall on 20 August, we went to Bayside to buy me a new Nokia 309 Cellphone (mobile), why?  Mom promised me one for taking such good care of her from when she returned home from hospital on the 23 August.  We went to Game first who were out of stock of them despite their big print ad advertising them!  Ackermans had the phone for R300 cheaper than Game's advertised price for this phone.  They took ages there, brought out the wrong phone firstly, even though we asked for a Nokia 309 and they could not RICA (all cellphones (mobile phones) in South Africa must be registered in case you are going to do criminal acts on your phone!  - Like making phone calls?!?  I could see my mom was in pain the whole time during the purchase but nobody offered her a seat.  We were told by the staff to go to the shop next door to RICA the phone as their internet connection on their till points was not working - which apparently happens often there! Reminds me of a phrase Frank Simmonds used to say, "just get it right!"  Anyway good service Award for the cheaper phone price and semi-polite staff members but a bad service award too for having a f@cked up IT department?